New Pricing Model Charges Businesses for Results, Not Usage
AUSTIN, Texas--(BUSINESS WIRE)--Vida Global Inc. (NYSE American: VIDA), an AI agent operating system for businesses, today introduced outcome-based billing for digital employees, a new pricing model that charges customers for verified results rather than usage.
With outcome-based billing, businesses determine what success looks like for each digital employee, whether that’s qualifying a lead, completing a warm transfer, handling onboarding, or winning back a lost customer. The pay-per-performance approach ties billing directly to those results, with Vida tracking each outcome through flexible outcomes, metrics, and KPIs.
“AI agents are taking on real jobs inside businesses, but most are still priced like traditional software,” said Lyle Pratt, Founder and CEO of Vida. “When you hire someone to do a job, what matters is whether the work gets done. We think businesses should have that same choice with their digital employees. Outcome-based billing gives them a simple way to define what success looks like and pay for it when it happens.”
Offered alongside Vida’s traditional usage-based billing, outcome-based billing gives customers greater flexibility to choose the pricing structure that best fits their use of digital employees. Initially available for performance marketing, insurance, and other lead-driven industries, the model is designed for use cases with clearly defined results.
Outcome measurement is built into Vida’s platform across pricing models, giving businesses visibility into how their employees are performing, whether they choose outcome-based or usage-based billing.
To learn more about Vida’s AI agent operating system, visit vida.io.
About Vida
Vida is an AI agent operating system that enables businesses to build, deploy, and manage AI agents capable of running business operations and communications. The platform is model-agnostic, orchestrating across Vida's proprietary technology and leading large language models and AI systems to deliver intelligent, full-stack agents across industries. Vida serves direct enterprise customers and a global network of resellers, agencies, and partners. For more information, visit vida.io.
Forward-Looking Statements
All statements in this press release other than statements of historical fact could be deemed to be forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are often identified by words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “plan,” “project,” “will,” or similar expressions. Forward-looking statements may include, but are not limited to, (i) the expected benefits of Vida’s outcome-based billing model, (ii) potential adoption of Vida’s platform and pricing models by customers, (iii) potential customer deployments and revenue opportunities, and (iv) the capabilities, performance, and market adoption of Vida’s platform. These statements are based on current expectations and assumptions and are subject to risks, uncertainties and other factors that may cause actual results to be materially different from any future results expressed or implied by the forward-looking statements. These risks and other factors include the risks described in reports Vida files from time to time with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on forward-looking statements. Except as required by law, Vida undertakes no obligation, and does not intend, to update these forward-looking statements.
Media Contacts:
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Vida is the AI Agent Operating System — a platform for building, selling, and managing AI capable of managing operations and running communication for a business.
All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.
An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.
A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.
Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.
To create a Vida agent simply describe what you want your agent to do, choose a number, and you’re ready to go. Vida’s no-code interface handles the rest. No setup complexity, no coding required.
Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.
Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it’s always answered.
Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.
No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.
Yes, Vida supports HIPAA-regulated use cases through designated HIPAA-enabled configurations. Where Vida acts as a business associate with respect to PHI, Vida enters into a BAA where required and implements safeguards and controls designed to support its obligations under HIPAA.
Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.
Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.
Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.
Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.
Vida Operator is another named used to refer to the Vida AI Agent ability to perform workflow and operations. All Vida Agents are OpenClaw compatible, and come out of the box with skills and templates allowing them to handle a variety of workflow tasks. Those tasks included, but aren't limited to: browser control, CRM automation, messaging, task management, data retrieval, social engagement.
OpenClaw is an open-source, autonomous AI agent that runs typically runs locally on a user's machine (PC/VPS) to automate tasks and execute shell commands. Vida AI Agents are compatible with OpenClaw and can do anything OpenClaw AI agents can do. However, it is important to note that unlike OpenClaw, Vida AI Agents are deployed in the cloud surrounded by an enterprise-grade secure environment, and they do not need to be deployed unsecurely, on your local machine.
Yes. Vida AI agents are capable of handling simple and complex workflows for business. Vida agents are equipped with their own computer, browser, memory, and the tools need to perform most any task a person can do.