Turn Resident Calls Into Completed Maintenance Requests

A resident calls about a leak. The message still leaves details to collect, a request to create, and someone to notify. Vida gives you a digital employee that answers, follows your intake rules, works in your property management system, and leaves the resident with a clear next step.

Complete the Intake. Route the Next Action.

  • Confirm the resident: Verifies the resident, property, unit, and callback details before work begins.
  • Complete the intake: Captures the issue, access permission, availability, and the answers your process requires.
  • Apply your rubric: Classifies the request and stops for human review when the situation falls outside your rules.
  • Log and route: Creates or updates the request, notifies the approved contact when required, and confirms what happens next.

See the Maintenance Intake Agent at Work

Map the queue, guardrails, and human handoff with Vida.
As Seen On
Built for: Property teams responsible for resident maintenance, missed calls, and on-call response.
Diverse group of people wearing headphones in circular portrait style

AI Agents for Property Management

Vida's Resident Maintenance Intake Agent works one defined queue at a time. It answers residents, gathers the details your process requires, applies your urgency rubric, updates the property management system, and hands unclear or sensitive work to a person with the context already collected.

Built for Maintenance Intake

  • Queue coverage: Answers after-hours, missed-call, or overflow maintenance work in the approved scope.
  • Resident verification: Confirms the resident, property, unit, and callback information before taking action.
  • Complete issue capture: Records the problem, access permission, availability, and required follow-up details.
  • Rule-based triage: Applies your emergency, urgent, routine, and human-review criteria.
  • Property management system work: Creates or updates the maintenance request in the system your team uses.
  • Clear follow-up: Tells the resident what happens next and records the outcome.
  • No one waits on hold: Residents never wait on hold, have to call back, or wonder about next steps.

Keep Maintenance Moving

  • Work more of the queue: Give in-scope calls consistent attention without asking on-call staff to take every message.
  • Reduce back-and-forth: Collect the details staff need before a request reaches them.
  • Keep judgment with your team: Route unclear, distressed, legal, or policy-sensitive cases to a person.
  • Give staff a clear next step: Send the request, resident context, urgency classification, and required follow-up together.
  • Review what happened: Keep the task, conversation, system action, exception, and outcome visible in Vida.
  • Stay inside approved rules: Use only the rubric, routing contacts, permissions, and approvals your team defines.
Routine work moves. Judgment stays with your team.
Talk to Vida

Agents that Talk, Text, and Work

Vida AI Agents combine resident communication and computer workflows to carry a maintenance request from first contact to a recorded next step. Start with one queue, prove the outcome, and expand from there.

Property Management Agent Skills

Resident Communication

Answer calls and messages with the same approved process.

Intake and Triage

Ask required questions and apply your urgency rubric.

Property Management System Actions

Create or update requests in the system your team uses.

Approved Routing

Notify the right staff member or vendor when the rules require it.

Resident Follow-Up

Confirm the request and explain what happens next.

Human Handoff

Send exceptions to a person with the context already collected.

AI Agent FAQs for AutoAlert

Get answers to common questions about deploying AI agents.