Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

AI Agents to Help Run Your
Communications.

Vida AI Agents are built for communication and operations. Deploy them to help run your business or resell them under your brand.

Use AI Agents to:

Cover communication across voice, sms, email, and chat.
Easily integrate with your software, systems, and workflows
Automate complex business operations
Resell and add a new recurring revenue with AI agent services

Get Started Today

Talk to An AI Expert

Build your first agent today, or meet with our enablment team

Shari, send me a report on how many calls have you answered this week?

Sure thing. I’ve answered 217 calls this week. I’ll email you the full report.

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As Seen On

Trusted by teams building high-volume communication AI products and AI service offerings.

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Why Business Choose Vida

Enterprises of all shapes and sizes choose the Vida AI Agent OS to achieve ROAI. Vida AI phone agents can be deployed quickly and come with the tools you need to customize your communications, monitor your customers, and scale your business.

Omnichannel Communication

Handle inbound and outbound voice, SMS, email, and chat with unified control and metrics.

Enterprise Control & Compliance

Logging, monitoring, encryption, billing controls, role-based access, SOC2-ready architecture, and more.

Integrations & Intelligence

Connect instantly to CRMs, knowledge bases, scheduling software, and workflow tools.

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What Vida AI Phone Agents Can Do

Perfect for: Customer service teams, contact centers, healthcare practices, sales teams, and appointment-based businesses.

Communications

Answer inbound calls and messages 24/7
Route callers to the right team or department
Handle FAQs and routine requests automatically
Support voice, SMS, email, and chat from one platform

Operations

Automate scheduling, CRM updates, and follow-ups
Multi-step workflows fraom a single conversation
Generate documents, reports, and data insights
Connect to browsers, web apps, APIs, and systems

Platform Capabilities

Custom metrics and insights for you business
Agents are in an contained and secure enviornment
Usage monitoring & admin controls
Integrations with your software, CRMs, and more

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Frequently Asked Questions

Get answers to common questions about deploying AI agents.

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AI Agents to Help Run Your Communications.