How Vida Delivers Empathetic Healthcare Voice Agents with Deepgram Aura-2

Empty road through misty forest with bright light at the end

Hand stacking wooden blocks in an increasing graph-like arrangement

Smiling customer service representative working with headset in office

Colleagues collaborate on laptops with blue graphic overlay in workspace

Blue vintage telephone handset gripped by a hand against blue background

Two professionals smiling and collaborating in an office with blue background

Two smiling business colleagues collaborate at laptop in blue office

Laptop, smartphone, and water glass on desk with blue-tinted workspace background

Smiling woman in blue blazer talking on phone against blue background

Hands using smartphone near laptop with blue circular background

Smiling woman talking on phone while sitting on blue and gray couch

Business team discussing project with smiling colleague in office

Skydivers in colorful gear form a circular formation mid-air against blue backgrounds

Relay race runners passing baton on blue track, casting dramatic shadows

Person typing on keyboard with smartwatch, blue graphic overlay

Smiling customer service representative wearing headset in blue office

Business professional presenting strategy diagram on whiteboard with enthusiasm

Modern skyscrapers reaching up against bright blue sky, view from below

Person standing by train with blue circular graphic element

Smiling professional in white shirt talking on phone in office

Person in light blue shirt smiling at desk with blue background

Woman in beige coat checking smartphone with blue background

Vida is technology-agnostic, integrating the best AI and LLM tools so customers automatically get the right tech for each workflow—including Deepgram’s Aura-2 for voice.

Aura-2 powers natural, low-latency, HIPAA-aligned conversations, improving task completion, reducing call abandonment, and lowering TTS costs by up to 50%.

Deepgram’s unified STT + TTS stack delivers consistent accuracy across inbound and outbound speech, making healthcare voice agents clearer, more empathetic, and easier to deploy at scale.

Deepgram's Case Study with Vida

Vida’s platform is intentionally LLM- and AI-technology agnostic. We evaluate and integrate best-in-class tools across our operating system so customers don’t have to, and ensure every agent uses the right technology for the job. For voice, that often means Deepgram’s Aura-2 text-to-speech engine.

Vida’s AI Agent Operating System powers high-volume voice agents for healthcare, benefits, and wellness organizations—where clarity, trust, and real-time responsiveness are essential. To deliver natural, reliable conversations at scale, Vida uses Aura-2 as a core part of its voice stack.

Vida agents handle care navigation, medication reminders, benefits questions, appointment scheduling, claims clarification, and more. These tasks require extremely low latency and precise pronunciation of sensitive data like dates, ID numbers, medication names, and addresses. As customer call volumes grew into the tens of thousands per day, Vida needed a TTS provider that could offer high quality, predictable costs, and HIPAA-aligned controls. Aura-2 was the clear fit.

Since shifting large workloads to Aura-2, Vida has seen higher task completion rates, smoother conversation flow, reduced call abandonment, and up to 50% lower TTS spend compared to similar-quality providers. Aura-2’s real-time response speed creates a more human, empathetic feel—critical for member trust in automated healthcare interactions.

Deepgram also provides both TTS and multilingual STT, giving Vida consistent entity handling across inbound and outbound directions. As CEO Lyle Pratt noted, “Deepgram’s Aura-2 TTS engine provides the highest quality at the lowest price.”

‍Read the full case study.

About the Author

Stephanie serves as the AI editor on the Vida Marketing Team. She plays an essential role in our content review process, taking a last look at blogs and webpages to ensure they're accurate, consistent, and deliver the story we want to tell.

More from this author →

<div class="faq-section"> <h2>Frequently Asked Questions</h2> <div itemscope itemtype="https://schema.org/FAQPage"> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <h3 itemprop="name">What LLMs and AI technology does Vida use?</h3> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"> Vida is LLM- and AI-technology agnostic. We constantly research, test, and deploy the best technology for the communication type or task at hand. This ensures our customers never have to evaluate tools themselves and always benefit from the most secure, highest-performing AI for their workflows. </p> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <h3 itemprop="name">What is text-to-speech?</h3> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"> Text-to-speech (TTS) is technology that converts written text into natural-sounding audio output. Speech-to-text (STT) performs the reverse—turning spoken audio into text so AI systems can understand and respond. </p> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <h3 itemprop="name">What is Deepgram?</h3> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"> Deepgram is a powerful voice AI API that provides high-quality speech-to-text and text-to-speech capabilities. Vida frequently deploys Deepgram technologies, including Aura-2, to support natural, real-time voice experiences across healthcare and other industries. </p> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <h3 itemprop="name">What is HIPAA?</h3> <div itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p itemprop="text"> HIPAA (Health Insurance Portability and Accountability Act) is a U.S. federal law that sets national standards to protect sensitive patient health information (PHI) from unauthorized access or disclosure. Any AI system handling PHI must comply with HIPAA requirements. </p> </div> </div> </div> </div>